Refund and Returns Policy

Returns & Exchanges for Non-User Error Issues

If a product is found to have a general issue not related to user error within 30 days of delivery, we offer refunds or exchanges as part of our commitment to quality and customer satisfaction. Please contact us promptly to address these concerns.

Returns & Exchanges for User Error Issues

We do not accept returns or exchanges for orders where the incorrect size, color, or item was ordered, or if a change of mind occurs. We encourage our customers to review their orders carefully before purchasing.

Responsibility for Order Accuracy

Please note Cattopia Store cannot be held accountable for errors in ordering, including wrong size or color selection.

Delivery Issues

If delivery of your order from Cattopia Store encounters issues, we’re committed to making it right and ensuring your experience with us remains positive and satisfactory. Options include a discounted replacement or a discount on a future purchase, depending on the specific circumstances.

Print Placement Variance

For DTG (Direct to Garment) products, please be aware there is a placement tolerance of 0.5 inches. Minor variations in print placement do not constitute a defect and will not be eligible for replacements or refunds.

Damaged or Incorrect Items

In the rare event that an item arrives damaged or with a manufacturing error, Cattopia Store is committed to making it right. Please contact our customer care team within 30 days of delivery using our email support@cattopia.store and provide a photo that clearly shows the issue. We will promptly offer a complimentary replacement or issue a refund for the affected item. For a quick resolution, please provide the issue and required evidence as detailed below:

Thank you for choosing Cattopia for your custom print needs. We’re here to help bring your vision to your doorstep.